https://www.helenaharvey.com/portfolio daily 0.75 2018-02-12 https://www.helenaharvey.com/blog daily 0.75 2018-08-19 https://www.helenaharvey.com/blog/catalystforaction monthly 0.5 2018-08-19 https://www.helenaharvey.com/blog/pinterest monthly 0.5 2018-08-13 https://www.helenaharvey.com/blog/https/mediumcom/helenaharvey/as-a-user-experience-designer-asking-why-how-and-what-if-is-a-mantra-that-i-live-by-and-i-think-8a090ac8a0b2 monthly 0.5 2018-07-25 https://www.helenaharvey.com/blog/https/mediumcom/helenaharvey/should-you-make-an-experience-map-27fda4bd2c25 monthly 0.5 2018-07-25 https://www.helenaharvey.com/home daily 1.0 2024-09-29 https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541964747899-NG5A1GV51UKO9BEXR39G/Screen+Shot+2018-11-11+at+2.29.32+PM.png Home https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553213261906-E41J6DDABOWEFC8H6U8H/HH.png Home https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1551720468834-I81P7KPLBYQX44510EDI/IMG_2397.jpg Home https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1551720691833-BQMKAWBA9HL3IJ16LYYS/IMG_8558.JPG Home https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1551721017818-XE4X73LEPG6Q2LQLZP7T/Logo.png Home https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541964912822-6DTLMDKWRY3I32YJ8ZB5/Screen+Shot+2018-11-11+at+2.34.32+PM.png Home https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553212191793-8REELJWKZ66ZIB3MC4RN/Screen+Shot+2019-03-21+at+7.50.38+PM.png Home https://www.helenaharvey.com/foldersux daily 0.75 2019-03-12 https://www.helenaharvey.com/main-st daily 0.75 2019-03-22 https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553217670537-Y927VZA658PMO27799IG/Screen+Shot+2018-03-19+at+1.23.28+PM.png Flaky Tart - Bus shelter poster Design Photography https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518206556915-C2UOCUZSTN4J9IY68JT6/Logo.jpg Flaky Tart https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518207346107-HM62XNL64IKDLOL5LFPJ/Business+Cards.jpg Flaky Tart - New Business Cards https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518208090150-TPS0O8FNTWS0NA95BK97/IMG_3002.JPG Flaky Tart https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518204356172-OD3XG9GRLQF2VKT6SURJ/IMG_4879.JPG Flaky Tart https://www.helenaharvey.com/aaa daily 0.75 2019-04-06 https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518468269085-QDKH5W65JK6YDEGOUOVP/IMG_6121+copy.JPG Security https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518461083579-1IAVUUOTNHMDKXP4DQST/IMG_2397.jpg Security https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1540168037115-TP1AJQ663J4UE6DVGUTN/IMG_0552+copy.JPG Security https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553215998320-XP9VNEDW6RSH9OLBCSR6/Flows.jpg Security - Keeping things lean In our scrum area, I always have our experience flows drawn up on the walls so that the PO, developers, BA etc. could come and discus problems or changes that needed to be made. Having one visual representation of our experience on the walls for everyone to refer to made communication and collaboration faster and easier. https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1540169335329-9EJW74V5E8A67Z8193KB/Screen+Shot+2018-10-21+at+8.45.04+PM.png Security https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518462288262-CLV770DJ7WI6LX6BXW3B/IMG_9514.JPG Security https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1540169851158-Y5LWOMNO2ZZFCMO0HE0R/image-asset.png Security https://www.helenaharvey.com/sba daily 0.75 2019-03-27 https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518374214378-A49H7A282GMQP40IN5ZF/IMG_8219_2.jpg Small Business https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518379642521-XZR80X3XEY3JCN5MC8UC/IMG_8274.JPG Small Business - Low fidelity concepts A concept drawn on a white board is not set in stone. There is still opportunity to change, suggest other ideas and influence. I like to propose my concepts to my team mates and stakeholders so they can be part of the design process. https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518371371086-8OUJ8G410Q2KX1RAOKUQ/IMG_8214_2.png Small Business https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518372506621-JWE50FRGVDDFW8VFPP2V/IMG_5733+copy.JPG Small Business - Back-end advisor tool (WIP) https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518216628787-UVBZ6Z9S3W3ZIML7VPKR/AdvisorsSession.jpg Small Business - Ideation session On the project wish list was an managers dashboard so manager could track their advisors workload and the applications coming in. They wanted to see application pending too long, who was their star performer etc. I ran a session with this group to help them identify what they needed. Read more about this session https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518370627402-MH745HBZDW4EPV1VG8JR/IMG_6325.JPG Small Business https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518370651485-LFHT5OMM5LP3V62AHYWW/IMG_7335.JPG Small Business https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518374472015-9TNE9QXGNQIB8T1G9DKJ/IMG_8558.JPG Small Business - Flow charting To ensure everyone understands what is happening at any stage in the application from the QA, Product owner, developer and myself, the UXD, I try to document the full system flow (what is happening on the front-end and back-end) at any given time. https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518216074626-KDO5H2RUZXF5QDL0IXOV/Small+Business+Onboarding.png Small Business - Final product Here's a link to the current customer facing on-boarding flow. https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1518372286536-FPTMF2LP1IHS8P673ADL/IMG_5735.JPG Small Business - Collaboration To ensure everyone has access to input, one of the techniques I use is to display the work on a whiteboard and open it up for all stakeholders to understand, influence and contribute. https://www.helenaharvey.com/designthinking daily 0.75 2019-04-09 https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541267137625-K4JHFPY6GMX16C6T7YEP/IMG_3783.JPG Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541266047529-ZQ6QTB36S7S0AS02LBY9/IMG_3782.JPG Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541267233161-34VREWNW50N3OUTWMIQT/IMG_3793.JPG Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541267233022-UIPT20XFSQNV8Q4461QV/IMG_3794.JPG Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541267237862-EX1KQ59Q42JZUCBI52FZ/IMG_3795.JPG Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541267237818-4O3TJ2RLW0ZF6LI6LDSW/IMG_3796.JPG Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541264794629-S58GOSD98ETZUYEV6AZL/IMG_3779.JPG Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541291328124-5COD9G8RN3SPCXYNVUBT/Screen+Shot+2018-11-03+at+7.51.14+PM.png Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541291423172-IMXVQVZPYZBUZ0IKRPZS/Screen+Shot+2018-11-03+at+7.49.04+PM.png Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541267692841-DXSQIO6GNFWQDM4I56JG/IMG_3798.JPG Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541267687739-KI1OAWB7QGNL9CSV7TO9/IMG_3797.JPG Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541265801612-9G6OC84REVH317TOCBVU/IMG_3780.JPG Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541267488785-L3663ZC3D6GHTX83K1FL/IMG_3789.JPG Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541267495561-KTWYX9XBW9ASPP5WBDS5/IMG_3790.JPG Design thinking in healthcare https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1541267130939-V9DANDGR02LM48Z1X8H5/IMG_3784.JPG Design thinking in healthcare https://www.helenaharvey.com/periwinkle daily 0.75 2019-02-28 https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1540777453470-P6LO4EGLRU3FXH7Q0SHU/Winter_Palette.jpg Periwinkle Winter https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1543022496633-DOJU7N36DOQ7SWQLK0ZG/Colours.png Periwinkle https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1540777000499-RJZ01G41JNE1YMXU5GY0/BusinessCard.png Periwinkle https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1540777576306-PPBF640F9B1PNEJBB9RF/Summer_Palette.jpg Periwinkle Summer https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1540777587240-184O0RODRQ225V76C7YR/Periwinkle_Fall_Palette.jpg Periwinkle Fall https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1540777229633-UKUWL7ZAWCU6IJ09O4X7/Stationery.png Periwinkle https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1540777936517-U8HHGCLKGA1DRKTB3P77/Winter_Generic_CareCard.jpg Periwinkle https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1540777526133-QUKFBAKFLD27MR9COT78/Periwinkle_Spring_Palette-.jpg Periwinkle - SPRING Spring https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1540772972889-7WXJV4ZMU5KPVL5U2IEB/Periwinkle_Storefront_V3.png Periwinkle https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1543021453060-TYZ38UWD4ZMXGGH2IE39/LogoGrid.png Periwinkle https://www.helenaharvey.com/primus daily 0.75 2019-04-09 https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553358070313-6OA5NFPSPNLVQN4K7J17/OriginalUI.jpg Primus https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553358311232-YN7CDGRP785QDICZIQZ8/Primus_orderForm_note+%282%29.jpg Primus https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553358416726-0KPGP6T7CDHQBQZ3O8ZB/Primus_pop-up2+%282%29.jpg Primus https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553358389870-SXGMHRO7WTXERTALKOLW/Primus_pop-up1+%282%29.jpg Primus https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553358288896-B1X2P6WBNIRAS4VRS1DU/Primus_Login.jpg Primus https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553358461628-ZXS5XD0QXFQINIO2VWXX/Primus_salesQuote+%283%29.jpg Primus https://www.helenaharvey.com/uid daily 0.75 2019-03-27 https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553390135491-9X3SF80S0QU2GUDBDQNI/Genome_3.jpg MISC. 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UI https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553392437913-U4PXT6LFM26ZL7AHTG8K/FeatureStory-08.jpg MISC. UI https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553392438002-L8SX4GDA8RVPYV0S7OS4/FeatureStory-12.jpg MISC. UI https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553392439260-V4XX5KAY3L9R69BOXA4D/Multi-GroupTranslation-06.jpg MISC. UI https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553392439661-0TJH663VJ1Z33QRYV60J/N_WebDesktop-02.jpg MISC. UI https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553392439970-X9ZB4NH91SS2W0HMLYER/OfferStory-03.jpg MISC. UI https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553392440173-I33WWIWNW9M7QR7HW6PS/OfferStory-19.jpg MISC. UI https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553392440638-QT43QAHBGXA3WXYA4AJ6/Profile-02.png MISC. UI https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553357950952-2XJAI6D1GVLPB9W0JNG1/MortgageCalculator1.jpg MISC. UI https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553388087840-GULLOBGMGAKDSILCAN3C/Yelp.jpg MISC. UI https://www.helenaharvey.com/understandinginformation daily 0.75 2019-03-24 https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553445101797-W6ILB0ZF73U905Z1476O/IMG_6329.JPG Understanding information - 1. Gathering information We spent time independently writing down all of the information each manager could think of that they would like to collect, review and understand about their team. https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553445586311-KV03UQSJ5TZF2XLQR2VE/IMG_6334.JPG Understanding information - 3. Sorting We sorted the information into groupings that made sense. I encouraged the managers to think about what content would make logical sense to be together. Through much discussion, the information was sorted into 5 key groupings. https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553446202279-MZM4L3XB88PV450RNV9R/IMG_6343.JPG Understanding information https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553446050076-1XCRPQHQQNALYP7YR62E/IMG_6332.JPG Understanding information https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553446680489-ZF2Y9THHEKNL8JTQ5DXN/IMG_6347.JPG Understanding information https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553446678524-FQDITDAUGG3XAZ4T0FV7/IMG_6348.JPG Understanding information https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553446686308-3KP3Q2XOCW2YUDX22WH4/IMG_6349.JPG Understanding information https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553446687666-RD822URR57R4FL2HNOOQ/IMG_6350.JPG Understanding information https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553446692749-8IFLS5WZBTUBESSRP98P/IMG_6351.JPG Understanding information https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553446695470-7JW3NOAN5MHO3BK7T7E2/IMG_6340.JPG Understanding information https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553446226685-9UZAOI6BD8HICEEQR7Q6/IMG_6344.JPG Understanding information https://images.squarespace-cdn.com/content/v1/5a7ccb38d74cffcc730581d9/1553445474749-5YH6M6GSWBQ13HZ9M9WJ/IMG_6330.JPG Understanding information - 2. Sharing information Each manager was invited to share all of the notes they had written and place them up on the wall. Explaining why they wanted this information while they did so. 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